Got a call and then an email from my dealer three weeks after I picked up my new car. They claim there was a ‘system error’ on my lease contract, and now they’re saying I need to come back to sign off on a correction. The issue? The excess kilometer charge on my lease is listed as 7 cents instead of 10 cents. They’re trying to frame it like it’s no big deal and that other customers are just fine with it, but it’s really annoying.
The deal is already signed and done, so why is this my problem? Their approach feels super pushy, like they’re just brushing this off. Has anyone else dealt with something like this? What would you do?
Finnley said:
Sounds like their problem, not yours. Contract is signed.
Exactly. I made the mistake of going back to a dealer for a similar issue. Turned into an hour-long argument with the manager accusing me of stealing money from them. Never again.
Creg said:
Honestly, I’d just ignore them. The deal is done. If they press harder, just say no.
If the car is leased through Toyota Finance, they might not process it without the correction. Worst-case scenario, they could repo the car. You might have to either sign or return the vehicle. I hate how they try to push these things, though.
This could be an issue with Toyota Finance rejecting the contract because it doesn’t meet their standard terms. If that’s the case, you might need to either fix it or return the car. Sucks, but banks won’t fund a deal that doesn’t align with their policies.
Kerry said: @Perry
Why would the bank care? The deal is signed. Feels like they’re just trying to strong-arm OP.
Because the bank is the one funding the lease. If it doesn’t meet their terms, they won’t process it. This isn’t about the dealer trying to make extra money. It’s about the bank refusing to accept the contract.
