2017 Highlander Limited Transmission Issues

Toyota Truck, SUV and Vans Forum Toyota Highlander
1

Up until a week ago, I didn’t know about the transmission problems with the 2017-2018 Highlanders. I never received the Toyota letter back in the day, at least not that I recall.

My 2017 has been a champ so far, with 98k miles. Purchased in October 2017.

There have been no transmission problems (except for a pressure release valve that wore out), no engine light activation, whining, skipping, or grinding—until now.

Issue:

Three days ago, my check engine light (CEL) came on. No other symptoms.

Took it to my local shop for a scan, and it threw the following codes:

  • S0740-7E
  • S2713-7F
  • P2756-7F

Started researching across forums (including Reddit) and discovered many 2017-2018 Highlanders have transmission issues. However, up until now, mine had been fine.

I found the Toyota North America Customer Support Notice ZJC, and it appears that my Highlander falls under the covered criteria.

Main Questions:

  1. How responsive are dealers in handling these transmission problems?
  2. Since Toyota North America reimburses the cost, should I expect much pushback?
  3. Has anyone faced delays, lack of available transmissions, or long wait times?

Would appreciate any insights from those who have been through this process.

2

Yes, getting the check engine light (CEL) is part of the issue. And yes, transmissions are on galactic backorder. Been dealing with 2-3 month wait times at the dealer. You should be very happy if your VIN is covered. The issue actually spans 2017-2022 models.

3

I clearly haven’t been paying attention because I missed that the 2018 models also have transmission issues. Mine has 55k miles and does have some noticeable transmission clunks and lags. Maybe not related?

4

@Blend
Sounds like getting a check engine light (CEL) is part of the issue?

5

Vinnie said:
@Blend
Sounds like getting a check engine light (CEL) is part of the issue?

CEL?

6

Blend said:

Vinnie said:
@Blend
Sounds like getting a check engine light (CEL) is part of the issue?

CEL?

Check engine light.